Etiquette & Policies

The members of our staff are dedicated to promoting the well being of others. Our goal is that each guest leaves us relaxed and healthy. Therefore, we ask that these few, but important, rules of Etiquette be observed:

Your time with us is precious. Your treatments begin exactly at your appointment time. Please take full advantage of your visit by arriving 30 minutes prior to your first treatment. This will allow ample time for you to check-in, shower, relax and enjoy our surroundings with a cup of tea to calm your soul. Robes and slippers are provided upon request for all guests arriving 30 minutes prior to their appointment time. Your treatment will end on time so that the next guest is not delayed.

Quiet Environment: Fusion LifeSpa is a sanctuary of peace and tranquility. Mobile phones and pagers are not permitted. For your convenience there is a phone available at the front desk. Our staff will gladly take messages while you enjoy your treatment undisturbed.

Be mindful of other guests' space. Our relaxation lounge is a place where guests savor a much-needed private moment to read, meditate, or simply to relax. As a courtesy to other guests, please maintain a quiet level of conversation and respect the personal space of others.

Inform our staff of high blood pressure, pregnancy, injuries, allergies (especially seafood allergies), or any other significant medical conditions when booking your treatments. Please inform us of any medications you may be taking, especially Retin-A, Accutane, or any photosensitizing medications.

Communicate with your treatment provider. The best treatments require honest communication with your therapist. During your treatment, let your therapist know if you feel any discomfort or would like special attention on a particular area. Please alert your therapist to any medical conditions, allergies, injuries, surgeries, or medications you are taking as they may affect our ability to perform your requested treatment.

Spa-Clinic Dress: Some Spa services are best received fully undressed. However, undergarments are optional. Ultimately your comfort is all that matters. Robes and slippers are provided upon request for all guests arriving 30 minutes prior to their appointment time.

Clinic treatments vary about clothing so please dress comfortably. If your health care provider asks you to change, all appropriate gowns, robes will be provided and professional draping techniques will be observed.

Lockers are provided for our guests. We do not recommend bringing valuables to the spa.

Gratuities are not included in the price of spa treatments. Gratuities are not expected for your health care providers. Tipping is left to the discretion of our guests. For your convenience, envelopes are provided at the front desk.

Catered Lunches made fresh for you are available with a 10 business day notice. Please contact our Event Coordinator at 952-345-3335 for our menu.

Enjoy. Our treatments are designed to relax, rejuvenate, and restore harmony to your life. Learn to take time for yourself. Should you require anything, always feel free to ask.

Cancellation Policy: As a courtesy to our guests and limited availability, we require a minimum of 8 hours notice for cancellation of treatments. Guests who book appointments and who cannot join us for their scheduled time within the 8 hour cancellation period will be charged the full amount of the treatment price. Please note that a credit card number is needed to hold your reservation. Late cancellations or no-shows will be billed to your credit card.

Gift Certificates are redeemable for services and products only and are non-refundable. Fusion LifeSpa Gift Certificates must be presented at the time of appointment. Fusion LifeSpa cannot be responsible for lost or stolen gift certificates.
Prices are subject to change without notice. Please confirm prices when booking your appointment at 952-345-3335 as prices of items on our website or in our spa may change before we have a chance to update them online. We apologize in advance for any inconvenience this may cause.

Payment: Fusion accepts cash, checks, visa and mastercard. State sales tax will be charged where applicable.

Refunds and Returns: Unfortunately and without exception, we cannot accept any returns on apparel that has been worn, any items that have been used or any clearance item. Should you need to return a purchase, please do so within 7 days and you will receive an in-store credit towards your next purchase.

Party Bookings: Wedding, baby, and birthday showers, parties, and fundraisers are welcomed. Please call our event coordinator at 952-345-3335 for arrangements. For parties of 5 or more, a gratuity of 20% will be added to the service total.