The members of our staff are dedicated to promoting the well-being of others. Our goal is that each guest leaves us relaxed and healthy. Therefore, we ask that these few, but important, rules of etiquette be observed.
YOUR TIME WITH US IS PRECIOUS
Your treatments begin exactly at your appointment time. Please take full advantage of your visit by arriving 15 minutes prior to your first treatment. This will allow ample time for you to check-in, relax and enjoy our surroundings with a cup of tea to calm your soul. Robes and slippers are provided upon request. Your treatment will end on time so that the next guest is not delayed.
Fusion LifeSpa is a sanctuary of peace and tranquility. Our relaxation lounge is a place where guests savor a much-needed private moment to read, meditate, or simply relax. As a courtesy to other guests, please maintain a quiet level of conversation and respect the personal space of others.
INFORM OUR STAFF
Please be sure to inform our staff of high blood pressure, pregnancy, injuries, allergies (especially seafood or seaweed allergies), or any other significant medical conditions when booking your treatments. Please also inform us of any medications you may be taking, especially Retin-A, Accutane, or any photosensitizing medications.
COMMUNICATE WITH YOUR TREATMENT PROVIDER
The best treatments require honest communication with your practitioner. During your treatment, let your practitioner know if you feel any discomfort or would like special attention on a particular area. Please alert your practitioner to any medical conditions, allergies, injuries, surgeries, or medications you are taking as they may affect our ability to perform your requested treatment.
Some spa services are best received fully undressed. However, undergarments are optional. Ultimately your comfort is all that matters. Robes and slippers are provided upon request.
Some services you may stay fully dressed, so please dress comfortably.
Lockers are available for our guests; however, we do not recommend bringing valuables to the spa.
Gratuities are not included in the price of spa treatments. Gratuities are not expected for your health care providers. Tipping is left to the discretion of our guests.
Our treatments are designed to relax, rejuvenate, and restore harmony to your life. Learn to take time for yourself. Should you require anything, always feel free to ask.
As a courtesy to our guests and limited availability, we require a minimum of 24 hours’ notice for cancellation of treatments and 48 hours for spa parties/group reservations. Guests who book appointments and who cannot join us for their scheduled time within the 24-hour cancellation period, or spa parties/groups within the 48-hour cancellation period, will be charged the full amount of the treatment price. Please note that a credit card number is needed to hold your reservation. Late cancellations or no-shows will be billed to your credit card.
Gift Cards are redeemable for services and products only and are non-refundable. Fusion LifeSpa Gift Certificates must be presented at the time of appointment. Fusion LifeSpa cannot be responsible for lost or stolen gift certificates.
Please confirm prices when booking your appointment at 952-345-3335 as prices of items in our spa may
change before we have a chance to update them online. We apologize in advance for any inconvenience this may cause.
Fusion LifeSpa accepts cash, Visa, Mastercard, American Express and Discover. State sales tax will be charged where applicable.
REFUNDS & RETURNS
Returns made within 14 days of the purchase date will be refunded to the original payment method. Returns made after 14 days but before 30 days of the purchase date will be refunded to the client account in the form of in-store credit. Returns after 30 days of the purchase date will not be accepted. We do not accept product returns on worn apparel, used items, discounted items, or limited-edition items of any kind.
Wedding and baby showers, birthday parties and fundraisers are welcomed. Please call our event coordinator at 952-345-3335 for arrangements.